PRIVACY POLICY

Effective Date: 30^th December 2025
 

1. Purpose, Scope and Applicability

My Glamour (“Company”, “we”, “our”, “us”) recognises the importance of safeguarding personal data and is committed to protecting the privacy of individuals who interact with our digital platforms.

This Privacy Policy (“Policy”) explains how My Glamour collects, uses, stores, shares, and protects personal information when you:

• Visit or use www.myglamour.in or related mobile platforms (“Platform”)
• Purchase products offered on the Platform
• Communicate with us or otherwise engage with our services

This Policy applies only to users located in India and to information collected online through our Platform. It does not apply to offline data collection (unless expressly stated) or to third-party websites linked from our Platform.

By accessing or using the Platform, you confirm that you have read, understood, and agreed to this Policy. If you do not agree, please discontinue use of the Platform.

2. Consent and Communication

By providing your personal information, you consent to its collection, use, and disclosure in accordance with this Policy and applicable laws.

You expressly consent to receiving transactional, service-related, and promotional communications from My Glamour via email, SMS, phone calls, WhatsApp, or other electronic means, even if your number is registered under the National Customer Preference Register (NCPR). Such communications shall not be treated as unsolicited commercial communication.

3. Definition of Personal Information

“Personal Information” refers to any information that can identify an individual, either directly or indirectly, including but not limited to name, contact details, address, payment information, or online identifiers.

Information that is publicly available or provided under the Right to Information Act, 2005 or any other applicable law is not treated as Personal Information for the purposes of this Policy.

4. How We Collect Personal Information

a. Information You Provide Voluntarily

We collect information you submit while:

• Creating an account
• Placing an order
• Contacting customer support
• Participating in surveys, promotions, or reviews
• Subscribing to marketing communications

This may include your name, address, email, phone number, payment details, and preferences.

b. Information Collected Automatically

When you use the Platform, we may automatically collect technical and usage data such as:

• IP address
• Device and browser details
• Location data (approximate)
• Pages visited and interactions

This data is collected using cookies and similar technologies.

c. Information from Third Parties

We may receive information from logistics partners, payment processors, analytics providers, social media platforms, or marketing partners, subject to your privacy settings and applicable law.

5. Categories of Information We Collect

We may collect and process the following categories:

• Identification details (name, address, email, phone number)
• Account credentials
• Payment and billing details (processed via secure third-party gateways)
• Order and transaction history
• Device and technical data
• Customer service interactions
• Marketing preferences
• Reviews, ratings, and feedback

6. Purpose of Collection and Use

We use personal information to:

• Process orders and deliver products
• Verify identity and prevent fraud
• Communicate order updates and service notifications
• Provide customer support
• Improve Platform performance and user experience
• Conduct analytics and internal research
• Send promotional offers and recommendations
• Comply with legal and regulatory obligations
• Enforce our terms and protect legal rights

7. Legal Basis for Processing

We process personal information based on:

• Contractual necessity (order fulfilment, delivery, refunds)
• Legal obligations (tax, accounting, regulatory compliance)
• Legitimate business interests (marketing, analytics, fraud prevention)
• Consent, where explicitly obtained

You may withdraw consent at any time as described below.

8. Cookies and Tracking Technologies

We use cookies to:

• Remember preferences
• Enable core Platform functionality
• Analyse traffic and usage trends
• Deliver relevant advertisements

You can manage or disable cookies through your browser settings. Disabling cookies may limit certain features but will not prevent order placement.

9. Sharing of Personal Information

We do not sell or rent personal information.

We may share information with:

• Logistics and delivery partners
• Payment gateways (PCI-DSS compliant)
• Customer support service providers
• IT, analytics, and marketing service providers
• Group companies and affiliates
• Government authorities or law enforcement where legally required

All third parties are contractually required to protect your information and use it only for authorised purposes.

10. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred to the new entity, subject to continued protection under this Policy.

11. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Policy
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

Data that is no longer required is securely deleted or anonymised.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

• Secure servers and encrypted connections (SSL)
• Restricted access on a need-to-know basis
• Firewalls and malware monitoring
• Regular security audits

Despite best efforts, no system is completely secure. My Glamour shall not be liable for unauthorised access beyond its reasonable control.

13. User Rights and Choices

You may:

• Review or update your account information
• Opt out of marketing communications
• Request deletion or correction of personal data (subject to legal requirements)
• Withdraw consent by contacting us

Requests can be sent to the contact details below.

14. User-Generated Content

Any content you post publicly (such as reviews or comments) may be visible to others. We are not responsible for how third parties use such publicly available information.

15. Third-Party Links and Services

Our Platform may contain links to third-party websites or services. My Glamour is not responsible for their privacy practices. Please review their policies before sharing information.

16. Analytics and Advertising

We use third-party analytics and advertising tools (such as Google Analytics) to understand user behaviour and improve marketing effectiveness. These providers may use cookies and similar technologies in accordance with their own privacy policies.

17. Employment Applications

Information submitted for employment opportunities is used solely for recruitment purposes and may be retained for future consideration.

18. Withdrawal of Consent

You may withdraw consent by writing to us at the email provided below. Withdrawal does not affect processing already carried out lawfully but may impact service availability.

19. Policy Updates

This Policy may be updated periodically. Any changes will be reflected with a revised date. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

20. Grievance Redressal

If you have questions, concerns, or complaints regarding this Policy or your personal information, please contact:

Grievance Officer – My Glamour
Name: Harshavardhan Reddy
Email: info@myglamour.in
Address: D.No. 2-55/22&23, Sri Rama Colony, Guttala Begumpet, Madhapur, Hyderabad, Telangana, INDIA - 500081
 

Governing Law and Exclusive Jurisdiction

This Policy and all transactions, communications, and contractual relationships arising out of or in connection with the use of the Platform shall be governed by and construed exclusively in accordance with the laws of India. The courts at Hyderabad, Telangana, shall have sole and exclusive jurisdiction over all disputes, claims, or proceedings arising out of or relating to this Policy, the Platform, or any transactions conducted thereon, to the exclusion of all other courts.
 

Dispute Resolution and Arbitration

In the event of any dispute, controversy, or claim arising out of or in connection with this Policy, the Platform, or any transaction conducted on the Platform (“Dispute”), the parties shall first attempt to resolve the Dispute amicably through good-faith negotiations within thirty (30) days from the date on which such Dispute is formally notified by one party to the other.

If the Dispute is not resolved through amicable discussions within the aforesaid period, the Dispute shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator appointed by My Glamour. The seat and venue of arbitration shall be Hyderabad, Telangana, and the arbitration proceedings shall be conducted in the English language.

The arbitral award shall be final, binding, and enforceable on the parties. Subject to the foregoing, the courts at Hyderabad, Telangana, shall have exclusive jurisdiction over all matters arising out of or in relation to the arbitration proceedings, including enforcement of the arbitral award.

Nothing in this clause shall prevent My Glamour from seeking interim or injunctive relief from a court of competent jurisdiction at Hyderabad, Telangana, in accordance with applicable law.